Personal Effectiveness training programs

Managing your time and your priorities
2 days

In today’s business environment the leading philosophy tends to be achieve more with less resources; and time is one our most precious resource. Based on Steve Covey's "7 habits of highly effective people", this training program is designed to help you better manage your time by organizing and assertively defending your priorities. It will also help you identify your most common time wasting habits and develop time saving habits in relation with your email, one one one communications and group meetings.

Program outline:

After completing this training program, you will optimize your ability to:

  1. Effectively define your priorities by understanding the difference between an important and an urgent task (The urgent versus important matrix)
  2. Monitoring your time, and effectively identify by using a time investment log sheet, if your most precious resource is aligned with your previously defined priorities.
  3. Diagnose your time wasting habits and develop time saving practices; understand what you must do to gain more time in relation with emails practices, one on one meeting and group meetings.
  4. Defending your time and priorities by using assertive communication techniques, driving other people to understand and respect your time allocation behind your priorities

Emotional intelligence: The five dimensions of relational effectiveness
2 days

Emotional distress is the main cause of reactive and ineffective behavior leading to damaged relationships. This training program is designed to help you better control emotionally driven ineffective behavior, in yourself and in others, connecting more effectively with your peers, your team and your customers, ultimately leading to optimal performance and to developing a positive work and life environment.

Program outline:
  • Module 1: The five dimension of EI: Introduce Emotional Intelligence, it’s impact on personal success, the typical behavior and competencies indicating it, helping you to reflect on your personal EI strengths and development needs
  • Module 2: Self-emotional awareness: Identify what triggers in you an ineffective emotional reaction, with the objective of owning and positively expressing your frustrations
  • Module 3: Self-control: Apply a 3 steps self-control technique to better control your emotionally driven ineffective behavior
  • Module 4: Empathy: Develop your ability to sense how other people are feeling towards a particular situation and use this knowledge to better connect with them
  • Module 5: Motivating self and others: Develop positive thinking and optimism, allowing you, and people around you, to overcome demotivating situations
  • Module 6: Social skills: Develop long lasting and solid relationships, applying assertive communications focusing on mutual value and win-win

Change Management: Overcoming fear, embracing innovations
1 day

“Change is the only constant in life” says Heraclitus, the famous philosopher. Despite that, “If you want to make enemies, try to change something” says Thomas Wilson. This training program is designed to help you better understand why most people resist change, in order to better embrace it yourself and lead others towards it.

Program outline:
  • Module 1: Communicating change: engaging yourself and others towards change by adopting a positive and assertive communication approach taking into consideration people's feelings and needs  
  • Module 2: The change management curve: Adapting your change communication as per the 4 psychological stages through which people usually progress when facing change
  • Module 3: Kotter's change management model: Adopting typical behavior leading yourself and others from adapting to change into becoming a change agent

Conflict & Negotiation skills
2 days

Conflicts & Negotiations are part of our daily life; Negotiation for a raise with your manager, negotiation for a better deal with a client, negotiation with your patient to comply with therapy, or simply negotiation with your child over schoolwork / leisure time balance. This training program focuses on the 5-Step Strategy for successful negotiation. It will help participants build their ability to resolve conflicts through effective negotiations, adjusting to diverse negotiation Styles, identifying options for mutual Gain and leading to sustainable agreements.

Program outline:
  • Module 1: The Win-Win approach: Adopting a 5 step approach leading to winning both what you are negotiating for and who you are negotiating with
  • Module 2: Interest versus positions: Separating the people from the issue, and determining the interest behind declared positions, are 2 key elements for exploring mutual gain options in a particular conflicting situation
  • Module 3: Developing your BATNA: your BATNA (Best alternative for a negotiation agreement) will help you determine what you can afford to loose and what you must win in a particular negotiation
  • Module 4: Negotiating styles: Adapting your negotiation strategy with diverse negotiation styles adopted by people with different personality styles 

Communication efficiency
2 days

The greatest idea remains nothing if someone does not have the ability to convince others to adopt it. In this training program, you will learn how to better engage other people towards your ideas, running a mutual value dialogue, and moving away from a one way presentation. You will learn how to uncover other people's concerns and challenges, and then present your idea as an effective solution to those challenges.

Program outline:
  • Module 1: What drives people loyalty: understanding and practicing typical behavior shown, in many surveys, to build loyalty between 2 persons
  • Module 2: Planning your communication: setting a specific and realistic communication objective based on other people's reality and previously expressed attitudes and believes
  • Module 3: Selling your solution model: Adopting a step by step approach to effective and persuasive communications
  • Module 4: Engaging others: Getting other people’s attention right from the start by addressing a specific challenge they are frequently facing
  • Module 5: Discovering their needs: Asking effective questions helping you overcome false assumptions and adapt your communication to other people reality 
  • Module 6: Matching and mirroring: Adopting effective words and body language showing other people how what you are proposing brings a solution to commonly faced challenges
  • Module 8: Driving a commitment: Closing your communication by getting others to commit on specific and tangible actions towards achieving the final outcome
  • Module 9: Post-interaction analysis: Evaluating how effectively did you succeed in meeting your previously set communication objectives and planning accordingly your next one

Key account management
2 days

With increasing pressures on budget restrictions, successful organizations will keep growing not by spending money, but by spending wisely. This training program focuses on building your ability to drive optimal business profit by maximizing return on investments.

Program outline:
  • Module 1: ROI principles: Ability to identify, based on return on investment principles the investments helping you drive optimal profit
  • Module 2: Sales account analysis: applying the SWOT analysis to identify critical success factors) SMART performance objectives and action plans
  • Module 3: Effective customer targeting: Identifying top value customers based on specific targeting criteria, depending on product life cycle
  • Module 4: The art of promotional mix: choosing between a variety of promotional tools, such as seminars, round table discussions, regular promotional visits, the effective blend depending on product life cycle and performance objectives

Focused and stylish presentations
3 days

In today’s world, people are bombarded every day with a massive amount of information. To help you capture your audience undivided attention from the first moment, this training will introduce you to the art of building a goal focused presentation and deliver it with style, using the most updated communication and learning facilitation techniques.

Program outline:

After completing this training program, you will optimize your ability to:

  1. Build a relevant and focused presentation flow taking into consideration audience reality and leading towards a specific outcome.
  2. Use effective communication media, such as power point animations, pictures, video clips, engaging people diverse audio and visual senses
  3. Use diverse communication techniques, such as probing and active listening, to effectively interact with different personality style and preferences
  4. Read your audience reactions and adapt your presentation accordingly, handling distractions and confrontations in a positive and assertive manner

Connecting to personal diversity
2 days

What make sense to you, what engages you, is not necessarily what engages other people, because people are different. Based on personality prototypes as defined by the famous psychologist Carl Jung, this training program is designed to help you better understand and adapt your approach to diverse personality profiles and preferences. Understanding different people needs and expectations, appreciating how some behaviors you naturally do, might be wrongfully perceived by other people will help you avoid unnecessary conflicts and develop more effective relationships.

Program outline:

After completing this training program, you will optimize your ability to:

  1. Appreciate how perception can impact communication and how different people have different perceptions of the same reality
  2. Identify your personality type, your related strengths and liabilities, and help others better appreciate your preferences
  3. Identify the personality type of people you deal with by observing typical behaviors they do
  4. Tailor your approach as per other people personality types in order to better meet their needs and expectations

Selling skills: Building customer loyalty
2 days

“Stop selling, start helping” says Zig Ziglar in his best selling book: “On selling”. Selling is about engaging your customers by bringing solutions to their daily challenges. This training program is designed to optimize your ability to run a customer focused dialogue, selling your product as a tailor made solution and ultimately leading to outstanding customer loyalty.

Program outline:
  • Module 1: Six elements of customer service: Understand what customers expect from sales representatives and typical behavior leading to better customer satisfaction and loyalty.
  • Module 2: Selling your solutions model: Understand how adopting the SYS model will helps you drive better customer loyalty and higher sales performance
  • Module 3: Pre-call planning: Planning your customer interaction around a well-defined objective, taking into account your customer’s attitudes and believes
  • Module 4: Opening your sales call: Getting your customer’s undivided attention right from the start by describing an unmet need in a particular situation
  • Module 5: Probing for needs: Discovering your customer’s needs and challenges by asking effective questions 
  • Module 6: Selling your solution: Presenting evidence showing how your product is an effective solution towards the previously identified challenges
  • Module 7: Handling objections: Effectively and positively handle customer complaints using the “active empathy” listening technique
  • Module 8: Closing a sales call: Effectively closing your interaction summarizing what was agreed on and asking for specific commitments and follow up actions
  • Module 9: Post-call analysis: Checking what was achieved versus previously defined call objective, identify gaps and plan for next visit

Self-leader: The potter wheel
2 days

At different stages of our career development, we go through diverse situations where our performance and motivation goes up and down. Based on Ken Blanchard’s best seller “The one minute manager”, this training program will help you take ownership of your own performance and motivation and lead your manager and your organization to support your career aspirations.

Program outline:

After completing this training program, you will optimize your ability to:

  1. Overcome assumed constraints holding you from realizing your full career potential. Assumed constraints are self-conceived limitations coming from past negative experiences, preventing you from unlocking your full potential
  2. Set your own performance goals in a realistic, yet challenging manner, and transform those goals into milestone with effective performance indicators
  3. Diagnose your level of competence and commitment on each goal and identify what kind of support you need from your manager and organization in order to meet those goals
  4. Run assertive career dialogues with your manager, using assertive communication techniques, driving your manager’s support in relation with the goal specific needs you have previously identified.